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The administrator can reset the password of the users in cases where the user has forgotten the password for the account.
Login to mailadmin.zoho.com.
Go to the User Details section.
Select the user for whom you need to reset the password.
Select the Change Password option.
Enter the new password for the user.
You can select the Force user to change password during the next login option if you want the user to change their password after they login which the password that you have entered.
Provide the Administrator password and select Ok.
The user will now be able to login with the password that is set.
I hope these steps will be helpful!
Mark Wilson