Cash App is a feature that lets you make payments and receive money on your phone in a matter of seconds. All you need to do is install the free app on your smart phone. If you are already a Cash App user and need to get your payment back, here’s how you can request a Cash App refund . Cash App Refund Policy Because Cash App is an online payment service, you’ll probably be sending and receiving a lot of money through the app. If you need a refund from a payment you made through Cash app, you have to understand how the process works. The Cash App Refund Policy is quite strict, and there are certain rules the company enforces. You can always contact the Cash App support team if you don’t know how to go about your payments. Cash App Merchant Refund First things first, there are significant differences between requesting a refund from the recipient of your transaction and from the company itself. Cash App is not accountable for your transactions. That means that if you made a wrong payment, you are the only party responsible. The only refund policy the company has is called the Cash App Merchant Refund that applies to the situation in which you made a faulty payment. It is entirely up to the recipient or the “merchant” to refund your money — the company does not guarantee the return of your money. How to Get a Refund on Cash App Manually There are two ways in which you can request a Cash App refund on your own. Mind you, neither of these means a money-back guarantee. Requesting a refund in the app Calling customer support Getting a Refund on Cash App Transferring money on Cash App is as quick as a lightning bolt . Your only chance of getting a refund from a payment you did not mean to make is by requesting it from a recipient and hope for the best. Here is how to do it: Open the Cash App on your smart phone Click on the clock icon in the bottom right corner Open the transaction for which you want your funds back Click on the three dots in the top right corner Choose the Refund option Confirm by clicking OK Calling Cash App Customer Support If the person you requested a refund from is unresponsive or unwilling to give you your money back, you can call Cash App customer support . Follow these steps: Dial +1 (855) 356 6331 Be patient while a Cash App representative answers File a complaint on the unresponsive recipient Once again, please note that Cash App does not take responsibility for your payments. Even if you reach customer support, they might try their best to help you, but ultimately they are not obliged to retrieve your money How Long Does a Cash App Refund Take? Once you have requested a refund from the recipient of the transaction you wish to withdraw, you should wait at least ten business days to see if they will get back to you. Keep in mind that no Cash App policy dictates merchants must give back the money they received from you. If the recipient grants your refund request and sends back your funds, they appear in your Cash App balance within seconds. Here is a reminder that all transactions on the app are instant, so be extra careful to fill out the recipient’s details correctly to prevent getting yourself into this situation in the first place. Cash App Refund Not Showing Up A recipient of your transaction can often ignore your refund request. If you don’t hear back from them after ten business days, contact Cash App Customer Service by following the steps given above.